(Rates Updated on: 01/01/2023)
SEA Cargo Rates: Now send your Personal & Household Goods or Unaccompanied Extra Luggage by SEA cargo from Delhi/India to any popular destination worldwide only @ Rs. 250 to 350/Kg (Minimum 1 CBM)
AIR Cargo Rates: Our tentative offer rates by AIR Cargo from Delhi/India to following destinations.
DestinationRates for +100 Kgs
(Airport to Airport)
Rates for +25 Kgs
(Airport to Door)
USA, CANADAOn requestRs. 650 to 750/Kg
AUSTRALIAOn requestRs. 625 to 650/Kg
UKOn requestRs. 395/Kg
EUROPEOn requestRs. 475 to 560/Kg
Rest of the countriesOn requestOn request
Please Note:- Local custom clearance charges & 18% GST may be applicable on some services.
Currently our services are available only from/via north India to Overseas.

Terms & Conditions

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘You’ or ‘Your’ it means the Customer/Shipper: ‘We’, ‘Us’ or ‘Our’ means SHIVA LUGGAGE SHIPPING These conditions can only be changed or amended by our written agreement


Our Quotation is valid for 15 days from the date of issue and is subject to confirmation of space availability and final checking of weight and dimensions by us or carrier.


a) Pick up charges of the goods from your house to port of departure, if we have agreed to do so;

b) Origin custom clearance charges;

c) Air freight/Sea-freight charges from port of departure to port of destination;

d) Destination custom clearance charges, if requested and if we have agreed to do so;

e) Delivery charges of shipment from port of destination to your house, if requested and if we have agreed to do so.


a) Packing, repacking of goods and supply of packing material.

b) Crating & palletizing of goods;

c) Insurance charges;

d) NVOCC or deconsolidation fees, customs duties, port or terminal charges including (but not limited to) demurrage, storage, heavy lifting charges, quarantine charges, examination/inspection charges, or any fees, or taxes payable to government bodies or agencies, etc, if applicable than will be billed at actual costs. These charges are not related to the cartage charges you paid to us and cannot be estimated at the time of lodgment.


a) Our costs increase (or decrease) because of currency fluctuations or changes in taxation or freight charges beyond our control.

b) The work is carried out before or after office hours (9.30 AM to 5.30 PM) or on holidays at your request.

c) We have to collect or deliver goods above the ground floor.

d) The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 meters of the doorway, and this means we have to do extra work.

e) Any parking or other fees or charges that we have to pay in order to carry out services on your behalf.

f) There are delays or events outside our reasonable control.

g) Any delay to the unloading of our vehicle upon arrival at the delivery address.

h) Overnight Detention of our vehicles.

i) Collection or Deliveries are outside city limits.

j) In all these circumstances, you will pay the adjusted charges.


It will be your sole responsibility to:

a) Declare to us the value of the goods being removed and/or stored.

b) Arrange adequate insurance cover for the goods submitted for removal transit and/or storage, against all insurable risks.

c) Obtain at your own expense, all documents, permits, licences, clearance from Government bodies like archeological survey of India, customs documents necessary for the removal to be completed.

d) Be present or represented throughout the removal especially during the examination process to answer any question raised by customs.

e) Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

f) Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited) tenants, servants or workmen are, or will be present.

g) Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.

h) Empty properly, defrost and clean refrigerators and deep freezers. We are not responsible for the contents.

i) Arrange pest control treatment and fumigation for goods and obtain clearance quarantine clearance.

j) Provide us with a contact address for correspondence during removal transit and/or storage of goods. Other than by reason of our negligence, we will not be liable for any loss or damage, costs or additional charges that may arise from any of these matters.


The following items are specifically excluded from this contract and will not be removed.

a) Cylinders of Compressed Air, Oxygen or Liquid Petroleum Gas, Any type of AEROSOL CANS (e.g. Deodorant, Hairspray, Paint, Air fresheners, Cigarette lighters, Fire extinguishers etc.

b) Flammable items e.g.: Perfumes, Aftershave, Household Cleaning Products, Gels, Ink or Toner Cartridges, Nail Polish, Nail Polish Remover, Paint Thinners, match box, lighter fluid, Any other flammable gas, liquids or solids.

c) Explosives e.g.: Fireworks, Ammunition, Sporting Ammunitions, Firearms or parts (including air pistols and air rifles)

d) Toxic & Infectious substances e.g.: Pesticides, Insecticides, Mercury, and Poisons etc.

e) All oxidizing substances & Organic Peroxides e.g.: Chlorine for Pools and Spas, Chloride of lime, Bleach etc.

f) Corrosive substances e.g.: All battery types, Corrosive, Cleaning fluids or any types of chemicals, Acids and Alkali’s, Thermometers(mercury) etc. (Please separate batteries from mobile phones, cameras, mp3 Players etc)

g) Miscellaneous Dangerous goods e.g.: Asbestos material, Magnetized materials, Dry Ice, Self inflating life jackets, radioactive materials, Disabling devices – mace/pepper spray, Electro shock weapons etc.

h) Animals & Birds Products e.g.: fur skins, Ivory, reptile/snake leather and goods made from them, feathers, horns, shells & corals, hatching eggs, Articles manufactured from wildlife, stuffed animals and birds etc.

i) Plants or plant products e.g.: fruit, vegetables, seeds, flowers (fresh or dried), nuts, bulbs, cane, straw, bamboo, wood or wooden artifacts etc.

j) Perishable food items e.g.: meat, poultry, eggs, dairy products, baby food, spreads and sauces, beverages and alcoholic/non-alcoholic drinks, raw food and ingredients, refrigerated or frozen food or drink etc.

k) Money, Items of Exceptional Value e.g.: Money, securities, Financial or legal documents. Negotiable Items, Collection of stamps, coins or other similar items, Pre-paid Cards, Jewellery & Watches, Works of Art, Antiques, Precious and Semi Precious Stones or metals or items etc.

l) Miscellaneous restricted items e.g.: tobacco & tobacco products, Stolen, counterfeit or pirated goods, pornographic materials, Controlled drugs, Counterfeit currency, Biological specimens, Oil & Fluids (They might leak during transit), machinery, machine or spare parts, films, cameras, merchandising, salesman samples, any goods for commercial purpose: for profit, gain or commercial usage etc.

m) All IATA Restricted Items and Dangerous goods.

n) Any item which would be likely to cause damage, or delay to equipment, personnel or other shipments.

o) Any item which may require the carrier to obtain a license for its transportation.

p) Any item whose carriage is prohibited by any law, statute or regulations of the country of origin or destination, or of any country through which the shipment may transit.

Such goods will not be removed by us without any prior written agreement. In the event that we do remove such goods, we will not accept liability for loss or damage wholly or mainly attributable to the special nature of the goods concerned. If you submit such goods without our knowledge and prior written agreement we will not be liable for any loss or damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us. In addition we shall be entitled to dispose of (without notice) any such goods which are listed above (except 3.K).


By entering into this contract, you declare that:

a) The goods to be removed and/or stored are your own property, or

b) The person(s) who own or have an interest in them, have given you authority to make this contract, and have been made aware of these conditions

c) You will meet any claim for damages and/or costs against us if these declarations are not true.


a) If packaging material is required we will send you our price list for packaging material you order what you require and we will deliver it or you can collect it from our office.

b) If you choose to self pack We expects all loose items to be properly boxed up, general house contents such as, crockery, saucepans, glasses, DVD’s, books & bedding etc must be securely packed in boxes or bags. We will not move loose items if they are not boxed or packaged properly. We reserve the right to refuse to move any items that we deem are not adequately packed. If we agree to move any such items extra charges will be applied due to the extra time taken to complete the move.

c) When self packing all boxes must be securely sealed with tape (top & bottom). We will not move boxes that are just folded in and not taped due to insurance and health and safety reasons.

d) We reserves the right to refuse to move any items including boxes and bags if it deems that they are over loaded, insecure or too heavy. You will be required to split the weight of any such items. As a general rule if you think it’s too heavy it probably is, books and heavier items should be placed into small boxes and items like bedding and pillows can be placed into larger boxes.


All though we try our best to handle and deliver FRAGILE items, but by all means it is entirely on shipper’s risk. We do not take any responsibility in case of Damage.


Unless otherwise agreed by us in writing:

a) Payment is required, by cleared funds in advance of the removal or storage period.

b) You may not withhold any part of the agreed price.

c) In respect of all sums which are overdue to us, we will charge interest calculated at 2% above bank annual lending rates.


Should you choose to arrange insurance through us, then

a) The owner must complete a valued inventory of his/her goods and purchase Transit/Marine Insurance arranged by us. The owner should ensure that a valued inventory list is provided and insurance application form completed and that premium is paid before the shipment is picked up from the residence. If no application is completed, it will be presumed that the shipper does not require insurance to be arranged through the Company.

b) We will be at the liberty of choosing the insurance company.

c) In case of any damages or claims, all claims will be settled as per insurance company’s terms and conditions. It will be shipper’s responsibility to follow insurance claim procedures and produce necessary documents. We will not be held liable for claims not settled by the insurance company in part or full.

d) Unless otherwise specified in writing, generally the insurance premium mentioned to you is reseller rates and are inclusive of our service charges to arrange insurance. Hence insurance premiums will be payable as per the premiums quoted and not as per insurance company receipts.


Any transit times quoted by us are estimated and based upon information known to us at the time. Transit times may vary due to a number of factors outside our control including but not limited to changes in sailing or departure dates made by the freight/shipping company. We will advise you of any material changes to the transit times as soon as we become aware. We will not be liable for any loss or damage incurred by you as a result of delays in transit time unless directly attributable to our negligence.


In determining any amount of Our Liability for Loss or Damage We will only accept liability for loss or damage arising from our negligence whilst the Goods are in our physical possession. It means that we will not be liable for loss or damage to the goods that occur before we have taken possession, custody and control of the goods and that occur after we have handed over the goods to the airlines/shipping line. In the event of direct loss (excluding any consequential losses) or damage to your goods caused by negligence on our part, our liability to you is to be assessed as a sum equivalent to the cost of their repair or replacement, taking into account their age, wear and tear, depreciation and condition immediately prior to their loss or damage, subject to a maximum liability of INR 250.00 per item. An Item is defined the entire contents of a wardrobe, drawer, box, parcel, package, carton, or similar container; and any other object or thing that is moved, handled or stored by us. For the avoidance of doubt, all liability and compensation for loss shall be calculated as above and not on a “new for old” basis.


a) We will only accept liability for loss or damage arising from Our negligence or breach of contract whilst the goods are in Our physical possession, or

b) Where we engage an international transport operator, shipping company or airline to convey your goods to the place, port or airport of destination, we do so on your behalf and subject to the terms and conditions set out by that carrier.

c) If the carrying vessel/conveyance, should for reasons beyond the carrier’s control, fail to deliver the goods, or route them to a place other than the original destination, You may have limited recourse against the carrier depending upon the carriers particular terms and conditions of carriage, and You may be liable for General Average contribution (e.g. the costs incurred to preserve the vessel/conveyance and cargo) and salvage charges, or the additional cost of onward transmission to the place, port or airport of destination. These are insurable risks and it is your responsibility to arrange adequate marine/transit insurance cover.

d) We do not accept liability for goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless such confiscation, seizure, removal or damage arose directly as a result of our negligence or breach of contract.


We will not be liable for any loss of, damage to, or failure to produce the goods if caused by any of the following circumstances:-

a) By fire howsoever caused.

b) By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, fires, flood, tempest or other adverse weather conditions, industrial action or other such events outside our reasonable control;

c) Loss or damage arising from Chemical, Biological, Bio-chemical, Radioactive, Electromagnetic activity and or weapons and Cyber Attack;

d) Perishable items and/or those requiring a controlled environment;

e) Indirect or consequential loss of any kind or description including loss of profits; business interruptions; loss of contracts; or loss of revenue whatsoever and howsoever arising;

f) By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances;

g) By vermin, moth, insects and similar infestation, damp, mould, mildew or rust;

h) By cleaning, repairing or restoring unless we arranged for the work to be carried out;

i) By change to atmospheric or climatic conditions such as dampness, mould, mildew, rusting, tarnishing, corrosion or gradual deterioration unless directly linked to ingress of water;

j) For any goods in wardrobes, drawers or appliances, or in a package, bundle, luggage, carton, case or other container not both packed and unpacked by us;

k) For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage;

l) Loss or damage of motor vehicles caused by scratching, denting and marring unless you obtain from us a pre-collection condition report;

m) Loss or damage to a vehicle whilst being driven or for the purpose of being driven under its own power other than for the purpose of loading onto or unloading from the carrying conveyance or container. Loss or damage sustained by accessories and removable items unless lost with the vehicle;

n) For any goods which have a pre-existing defect or are inherently defective;

o) For any goods not delivered or mis -delivered; and

p) For complying with any acts, regulations, bye laws, orders or restrictions imposed by any government or authority (public or local);

No staff member shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under these terms.


We shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other contract. These include any charges that we have paid out on your behalf. While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply.


a) We reserve the right to sub-contract some or all of the work.

b) If we sub-contract, then these conditions will still apply.


If you want to cancel the booking please do so by giving us as much notice as possible minimum of 48 hours. Any Job cancelled with in the 48 hours of removal start time is liable to 50% of the quote price.


If there is a dispute arising from this agreement, which cannot be resolved, all disputes will be subject to the Courts of Delhi Jurisdiction only.


a) We have the full right to choose the route for delivery.

b) Unless it has been specifically agreed in writing on our Quotation, other space/volume/capacity on our vehicles and/or the container may be utilised for consignments of other customers.


This contract is subject to the law of India.